RMA Request

Please contact our sales team to begin the return process, you will need to provide proof of purchase, an explanation for return, and the current status of the product. Our sales team will advise you if the product is eligible for return or not. Approved returns will be provided with shipping information and a Safety Declaration for Returned Goods Form. The form and product should be shipped to 7272 Buller Ave Burnaby British Columbia Canada V5J 4S3.

You are responsible for paying return shipping costs and original shipping. We recommend using trackable shipping service or purchasing shipping insurance for products worth over 75$.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Please contact our sales team to begin the return process, you will need to provide proof of purchase, an explanation for return, and the current status of the product. Our sales team will advise you if the product is eligible for return or not. Approved returns will be provided with shipping information and a Safety Declaration for Returned Goods Form. The form and product should be shipped to 7272 Buller Ave Burnaby British Columbia Canada V5J 4S3.

You are responsible for paying return shipping costs and original shipping. We recommend using trackable shipping service or purchasing shipping insurance for products worth over 75$.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

When you are approved for a return by our staff, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. 

If you haven’t received a refund in 14 days, please check your bank account, and contact your credit company or bank first to check, as there is sometimes a processing time before posting. If you still have not received your refund, please contact us at sales@cpesystems.com.

When you are approved for a return by our staff, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. 

If you haven’t received a refund in 14 days, please check your bank account, and contact your credit company or bank first to check, as there is sometimes a processing time before posting. If you still have not received your refund, please contact us at sales@cpesystems.com.