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Lead time varies on products. Assemblies (that are not a quickship) take roughly 2-3 weeks to build before shipment. Quickship shipments are preassembled and ship within 2 business days. Our line of FastTrack pumps contains only stocked parts and will ship within 5 business days. In stock items (such as seal kits, fittings, and spare parts) are shipped within 2 to 5 business days on average. If an item is out of stock or has a longer lead-time it will be noted on our website, or you will be advised by a staff member.

Please call to cancel your order. Orders must be cancelled before the item is shipped. Items that have been shipped cannot be cancelled and must go through the return process.

No, we are able to take orders online, over the phone, and via email. Whatever way works best for you.

We offer bulk rates to our registered wholesalers and for large projects. To inquire about either offer please contact our sales team directly.

American companies must provide an EIN number if their total purchase amount exceeds $800 USD. We need to provide the EIN to our shippers for high value shipments into the USA. This may change without notice if USA import laws are altered. 

We have two websites; the American (cpesystems.com) website will bill in USD and the Canadian website (cpesystems.ca) will bill in CAD. You may switch between them using the currency switcher in the header and footer.

We ship with a number of trusted couriers in Canada and in the USA. The specific courier varies depending on the shipment rates and the destination.

Shipping times vary and multiple options are offered at checkout. If time is of concern, please select the priority shipping option. If you need a product immediately you can also contact our sales team directly and we will accommodate you as well as we can.

Our online store offers shipping options for both the USA and Canada. However, we are able to ship to most countries not currently under a sanction by the Canadian Government. The Canadian Government provides a list of these countries here. To inquire about shipping to a country outside of the USA or Canada please contact our sales team for a quote. 

Yes, we offer warehouse pick up for local orders. We are located at 7272 Buller Ave, Burnaby, British Columbia. You can select office pick up at checkout, or you can order over the phone and let our team know you would like to pick up.

We ship all assemblies and most other products from our warehouse in Burnaby, BC, Canada. Select items are drop shipped from our trusted manufacturers in the USA and Canada.

For freight options we offer a shipping option that includes a powered tailgate. Standard trucks require a forklift to remove packages upon delivery, if you do not have a forklift please select the powered tailgate option as it will ensure smooth delivery without any surprise charges. 

Yes, but there may be an additional charge by the courier.

Quickship assemblies are pre-built assemblies and will ship within 2 business days 

Fast track pumps are comprised of only in-stock components and will ship within 7 business days. 

Shipping costs are calculated at checkout. The total is based on the weight of the shipment and the cost of shipping materials. Our shipping costs include all charges and duty; there should be no surprise costs at delivery. If you require a powered tailgate or are at a residential address, please make sure to select the appropriate shipping to ensure that there are no extra fees.

Yes we offer returns and refunds on eligible products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Non-returnable Items

Due to the nature of the product some items are not returnable. These items include, electric motors, VFDs and controls, any elastomeric products, including but not limited to, hoses, gaskets, seals and o-rings, special order items, and modified items.

Shipping costs are non-refundable, and return shipping must be paid by the customer. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cpesystems.com.

Please contact our sales team to begin the return process, you will need to provide proof of purchase, an explanation for return, and the current status of the product. Our sales team will advise you if the product is eligible for return or not. Approved returns will be provided with shipping information and a Safety Declaration for Returned Goods Form. The form and product should be shipped to 7272 Buller Ave Burnaby British Columbia Canada V5J 4S3.

You are responsible for paying return shipping costs and original shipping. We recommend using trackable shipping service or purchasing shipping insurance for products worth over 75$.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

When you are approved for a return by our staff, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. 

If you haven’t received a refund in 14 days, please check your bank account, and contact your credit company or bank first to check, as there is sometimes a processing time before posting. If you still have not received your refund, please contact us at sales@cpesystems.com.

We offer a variety of spare parts for our own products and for most major brands. We are also able to provide parts for many pumps that are no longer in production. Please contact our sales team for any specific requests.

We sell spare parts for a variety of brands of pumps both in production and out of production. These brands include but are not limited to: Waukesha, Tri-clover, Ampco, Thomsen, INOXPA, and Alfa Laval.

We do offer a selection of products and spare parts that are not currently on our website. We are also able to build custom assemblies for customers when requested. Please contact our sales team if you cannot find what you need or if you wish to inquire about a custom assembly.

Yes, we do take custom orders. If you are looking for a custom assembly, please contact our sales team and they will help you build the perfect assembly tailored to your specific application.

Our assemblies are constructed in our Burnaby warehouse. Our parts and our other products are sourced from trusted manufacturers across the globe. The countries of origin include Spain, USA, China, Canada, and Mexico.  

If your products aren’t working as expected, please contact our sales team. We can help you troubleshoot your problems over email or on the phone. If the product is still not working, our sales staff can discuss repair or return options with you.

Our office hours are 7am-4pm PST Monday to Friday.

We are closed on Canadian Statutory Holidays.

We can be contacted by phone or email. If you want to contact a specific employee or department, please see our contact us page for employee emails and extensions. 

Email: sales@cpesystems.com

Domestic Phone Number (Canada): 604 988 7151

International Phone Number: 1-800-668-2268

We have a sales team that is happy to help find the perfect products for your application. Please contact us by email or phone for custom assemblies or for help selecting the correct product.

Yes, we do offer repairs on most of our products. If a product is within the warranty period and the product was used in accordance with proper use, then the repair will be free of charge. Repairs outside of the warranty period are subject to a service charge.

If you are looking for repairs please contact our sales team with the part number, a photo of the product, and a description of the problem. You will be provided with a Safety Declaration for Returned Goods form to be completed and returned with the product. The product should be shipped to 7272 Buller Ave, Burnaby Canada. All items being sent for repairs must be decontaminated before shipment, or they will be returned to you immediately.