What is the return procedure?

Please contact our sales team to begin the return process, you will need to provide proof of purchase, an explanation for return, and the current status of the product. Our sales team will advise you if the product is eligible for return or not. Approved returns will be provided with shipping information and a Safety Declaration for Returned Goods Form. The form and product should be shipped to 7272 Buller Ave Burnaby British Columbia Canada V5J 4S3.

You are responsible for paying return shipping costs and original shipping. We recommend using trackable shipping service or purchasing shipping insurance for products worth over 75$.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.